Terms and conditions

On this page

1. Our guidance. Your response.

OpenSein is your digital rental search agent with a clearly defined set of services. We collect public rental listings from third parties, send alerts and offer digital guidance, preparation and help with your rental search. We do not let the properties. You register and respond directly with the provider. Viewings are arranged directly with the provider, who sets the conditions, assesses your response and decides who gets the property.

Free accounts receive alerts for their chosen area from the available providers they follow, without housing preference filters. Search Pass includes all connected providers, the available filters and the channels included in your pass. Access the available guidance through Help with renting and your account. Email us with questions about your search. This explains the existing service; it does not change the duration, price or rights of your purchased pass.

Sources can go offline, lag behind or contain errors. We cannot promise complete listings, a fixed delivery time or a home. Outages and measured delivery speeds are on our status page.

Paying never buys time. Every subscriber gets the same alert in the same round. A pass changes which alerts you get, never when.

2. A pass that stops by itself

You buy a fixed number of days. Your pass then stops automatically: no direct debit or further charges. Need more time? Buy another pass. No subscription sneaking into your moving boxes.

A search pass also covers the members of your household under Search together, as long as you take part. The payment and any refund stay in the name of whoever paid.

3. No alerts? Our silence guarantee

If you get no alert at all during your pass, we extend that period automatically and free of charge by the same length. You do not have to ask. This applies when your search was switched on without a pause from the first day of your pass until the end and you had a confirmed channel for your alerts the whole time. Email does not count, because we send no alerts there. A pass you bought under an earlier version of these terms keeps the guarantee as it applied then.

Extra days you buy count as part of the same term. We extend once by your paid term, up to 84 days. Free days do not count and are not extended.

4. Texts paid from your credit

Each text costs 9.2 euro cents including VAT, for all 69 supported countries. Buy credit in advance: €2.99 with a pass or a two-week extension; €4.99 and €9.99 with a pass or later while your pass is active. Credit buys neither extra days nor priority. When it runs out, your other channels keep working.

Link a mobile number for the first time with a pass of at least four weeks? You get four free texts: once per number, with no cash value for refunds.

Your credit does not expire while your account exists. Deleting your account forfeits it. You cannot transfer it or cash it out. Within fourteen days of purchase, you can request a refund of the unused part.

5. Not happy?

Your pass starts immediately after payment. Your purchase remains subject to the statutory fourteen-day cooling-off period. You can withdraw using Withdraw from a purchase in your account or by email, without giving a reason. You receive a confirmation immediately. We will handle your refund within fourteen days, taking your statutory rights into account. We do not ask you to waive your cooling-off period.

We also offer our satisfaction refund: not happy? Email post@opensein.nl. You get your money back; if your pass has been running for a while, we refund the remaining term. Tell us why so we can learn. This policy does not limit your statutory rights.

6. Codes and fair use

Promo codes offer discounts or extra days, never faster alerts. They cannot be exchanged for cash and may have an expiry date or usage limit.

One free account per person. You get one trial and can redeem one voucher. A second account does not make you a first-time user again. We check this using your verified email address, Google account and Telegram account. If you use extra accounts to get around this, the free days lapse and we may delete those extra accounts.

7. Stop without the runaround

You can switch off your alerts at any time in My OpenSein. You do not have to give a reason. Your paid term keeps running; see section 5 for refunds. Found a home? Let us know. That is what we do this for.

8. If something goes wrong

We do not promise a home or error-free source information. If something goes wrong on our side, the statutory rules on remedies, refunds and any compensation apply.

9. For landlords

Paid listings are clearly labelled. They get no priority in order or timing. We do not make agreements that exclude competing listings.

Would you like your listings removed or to discuss arrangements? Visit our landlords page or email post@opensein.nl. We remove a source as soon as possible on request.